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Privacy Policy

Last updated: 3 June 2025​​

At Radiant Electrical Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the New Zealand Privacy Act 2020.

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1. Information We Collect​

 

We collect personal information that you voluntarily provide through our website enquiry form. This may include:

  • Your name

  • Email address

  • Phone number

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2. How We Collect Your Information​
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We collect personal information directly from you when you:

  • Submit an enquiry form on our website

  • Contact us by phone or email

 

3. Why We Collect Your Information
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We collect and use your personal information to:

  • Respond to your enquiry

  • Provide quotes or service details

  • Communicate about the scope of work required

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4. Sharing of Your Information
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We only share your information where necessary, such as:

  • With contractors or third-party service providers involved in delivering your requested service

  • In accordance with legal obligations if required by law

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We do not sell, rent, or trade your personal data to third parties.

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5. Data Storage and Security
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Your information is stored on company devices, including secure laptops and phones protected with two-factor authentication. We take all reasonable steps to protect your personal data from loss, misuse, or unauthorised access.

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6. How Long We Keep Your Data
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We retain your information only for as long as necessary to fulfil the purpose it was collected for, or as required by law. If your enquiry does not proceed into a job, your details may be securely deleted after 12 months. If you become a client, we may retain your details for up to 7 years in line with record-keeping obligations.

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7. Accessing or Updating Your Information
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You have the right to request access to or correction of your personal information at any time. To do this, please contact us using the details below and we will respond promptly.

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8. International Transfers
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We do not transfer or store your personal information outside of New Zealand.

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9. Contact Us
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If you have any questions or concerns about your privacy or this policy, please contact us:

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10. Cookies and Website Tracking
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Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use our site. This may include data such as browser type, pages visited, and time spent on site. You can manage cookie settings in your browser preferences.

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